5 Benefits of Online/Mobile Banking

1. Increase Security & Control

With mobile and online banking, you’re in control. Through features like event alerts and our mobile app, MobiMoney, you can monitor your accounts anytime, anywhere, in REAL TIME. This doesn’t mean you HAVE to check your account every 30 minutes though. Instead, you can set up alerts to notify you of things like:

  • When a deposit is made to your account
  • When your balance gets low
  • When a debit is made to your account
  • When transactions of a specified amount occur

You can also turn your debit card on and off with the touch of a button from your phone. Taking advantage of these features not only provides the convenience of control, these features also decrease your risk of fraud.

For additional information about mobile banking, check out our Mobile Banking Tutorial.

2. Save the Trees

Did you know there are environmental benefits to online/mobile banking? By taking advantage of features like online statements and online bill pay, you can greatly reduce your paper usage.

3. Eliminate Late Fees

Speaking of online bill pay… Never missing a payment means no more late charges! The ability to pay your bills online from anywhere means you can get those payments in on time no matter where you are or what you’re doing. Even better, set up automatic bill pay!

4. Reduce Carbon Emissions

Did you know you can do things like deposit checks, make payments, check your credit score, view your accounts, re-order checks, and more from the convenience of your home (or anywhere with internet)? Saving a trip to the bank not only saves you time, it also reduces your fuel consumption and carbon emissions.

Save time, money, and the environment at the same time? Sign us up! (Just kidding, we’re already signed up for online banking. But if you’re not, you can here.)

5. Bank Anytime, Anywhere

With online banking, you have access to a 24/7, mobile branch of the bank. Essentially, you can take PVNB with you on vacation, to college, on business trips… anywhere, anytime. Say “YES” to that last-minute road trip without having to worry about getting your finances in order. Pay your bills in bed, check your balance at the beach, send someone money on a mountain – live your life!

If you’re interested in online and mobile banking but have questions, please contact us by phone or email, and we will be happy to provide assistance and answer your questions!

Letters From Leton: The Taste of Progress!

Like flowers, they sprout up in the spring.

Of what or whom do I speak? – Girl Scout Cookie Sales Tables. In front of the Wise Fire Department. In front of Food City. They are everywhere, and their cookies (especially Samoas and Thin Mints) call to me like the Sirens of O’Brother Where Art Thou (and Greek Mythology).

In the past, I’ve been able to resist the call. As I generally do not carry cash on my person, I can avoid being lured by their tasty offers.

However, not to be out done by the simple strategy of a Bank CEO, the Girls Scouts now take cards.

Just another indication that the world of banking and commerce has changed (forever) the way we do business, even when it comes to buying Girl Scout Cookies.

As I handed over my PVNB Debit Card I simply said, “Two Samoas and Two Thin Mints.”

Ahhh, the price (and taste) of progress!

– Leton

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“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.

2019 Scam Trends and How to Avoid Them

As consumers learn more about avoiding scams, criminals learn more about creating them. Last year in the U.S. over 50,500 scams were reported to the Better Business Bureau, and at the time of this article, over 9,600 scams have already been reported in 2019.

Fraud can come in many different forms and affect people of all ages and businesses of any size, so it’s important to be aware of common threats and understand what you can do to mitigate your risk.

2019 Scam Trends

Phishing

Phishing methods are continuously evolving and increasing in sophistication. We’re starting the list with phishing, because phishing is one of the forms that many of the scams in this article can come in.

Phishing is when you get emails (or texts or calls) that look like they’re from a company or person you know, but they’re actually from cybercriminals. These emails try to entice you to click on a link where you will be prompted to enter personal information like passwords or bank account information.

These emails often address you by name and include sophisticated web design features that make them appear legitimate even to skeptical recipients.

5 Ways to Protect Your Business From Account Fraud

Employment Scams

These elaborate scams target job-seeking individuals with ads for high-paying, remote positions. The scammers may even go as far as to conduct fake video interviews. To get the job, the candidate must fill out fake employment forms with personal information, and they may be asked to purchase training materials that they will be reimbursed for later. Another trick scammers may use to steal information is to require a fake “credit report” as part of the application process. Once the criminal has stolen the victim’s personal information and money, all communication ceases.

In another tactic involving fake checks, the scammer writes a fake check for more than was required, and the scam target is told that they were overpaid and need to pay back the difference either by wiring money or sending prepaid cards to the scammer.

Online Purchase Fraud

Online purchase scams occur when a user pays online for goods or services that are never delivered. Pets are the most common products offered in these schemes, followed by automobile products, clothing, and cosmetics.

On the flip side, the criminal may pose as a buyer, purposefully overpaying for a product from Craigslist or eBay using the same fake check method described above.

5 Tips to Prevent Card Fraud

Home Improvement Scams

Either in online/email ads or by going door-to-door, fake contractors offer assessments or repairs for a small fee. If the work is agreed to, the scammer will either take payments without returning, do shoddy work, or claim that they found bigger issues and need to raise the price. These types of scams may increase after storms or other natural disasters when many homes are in need of repairs.

Advance Fee Loan Fraud

In this scam, fraudulent companies offer “guaranteed” loans so long as the processing fees, taxes, or other upfront fees are paid in advance. Once the advance fees have been paid by the applicant, contact ceases and the loan never comes through.

Social Security Scams

Scammers are using new technologies to make phone calls look like they’re coming from a different number than they really are. In the Social Security scam, people get calls that actually look like they’re from the Social Security Administration’s customer service number. When the call is answered, victims are harassed and threatened with losing their benefits if they do not provide certain information.

7 Tips to Protect Your Identity

Tech Support Fraud

These scams may come in the form of phishing emails or pop-up messages on websites or apps on your computer or smartphone. The message may say that your computer, phone, or tablet needs a routine update or is infected with a virus. You’ll be prompted to download software to resolve the issue, but the software will actually infect your device with malware to steal your personal information.

How to Use Your Smartphone to Detect Card Skimmers at Gas Pumps

Tips to Avoid Scams in 2019

  • Avoid clicking on links in emails or texts from senders you don’t know. The American Bankers Association recommends these tips for verifying the authenticity of emails and avoiding phishing scams.
  • Before making payments or providing personal information to a person or company you are unfamiliar with, do some research. Investigate the company, individual, or online profile you think you are interacting with by searching for them on Google or reading consumer reviews.
    • If you’ve verified that the company is real, but you’re having trouble determining if the communications are really from that company, call the company directly using a number listed on their website.
  • Slow down, and remember that no authentic employer, salesperson, loan officer, contractor, company, or Social Security Administration employee, etc. will ever threaten you in attempt to force you to pay or provide personal information. If you feel threatened or harassed, that is a red flag.
  • Just because funds were credited to your account doesn’t mean the check cleared, so when depositing a check that is not from someone you know well, wait at least 2 weeks for the check to clear before spending any of it.
  • Be wary if someone asks you to pay them using pre-paid cards. Sometimes scammers use this method to make it harder to track the funds once the scam is realized.
  • The FTC recommends hanging up on prerecorded phone calls.
  • Report scam attempts to the BBB.
  • If you believe your financial information may have been compromised, contact your bank immediately. Click here for PVNB Debit Card Support Numbers.

For more information on scam trends, check out the 2018 BBB Scam Tracker Risk Report.

Work With Us: Full-Time Teller Position (Wise)

Powell Valley National Bank is looking to fill a full-time teller position. The full-time teller position is responsible for providing a best in class customer experience while processing transactions and servicing existing and potential customers. The position is FULL-TIME and 40 hours per week. The position will be filled for Powell Valley National Bank’s office in Wise, located at 540 W Main St. in Wise, VA.

If you are interested in this position, please submit your information via the form at the bottom of the post. If you are interested in the Full-Time Teller position at the PVNB Abingdon office, click here.

Position Title: Full-Time Teller
Supervised By: Head Teller
Reports To: Office Manager
Location: Wise
Employment Status: Full-Time

Qualifications: Banking experience preferred

Position Responsibilities

The essential functions include, but are not limited to, the following:

  • Provide excellent customer service
  • Perform basic customer and cash transactions
  • Balance cash each day
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA and AML policies and procedures
  • Identify risk and escalate concerns through proper channels
  • Develop and maintain knowledge of bank products and services
  • Ability to learn and adapt to changing digital channels
  • Other duties as assigned

If you are interested in this position, please complete and submit the form below. Additionally, download and complete the Teller Application and submit it with the form or bring it by the office.

  • Name * Required
  • Accepted file types: pdf, doc, docx.
    Maximum file size - 50 mega bytes.
  • Accepted file types: pdf, doc, docx.
    Maximum file size - 50 mega bytes.
  • This field is for validation purposes and should be left unchanged.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Powell Valley National Bank Participates in VBA Bank Day Scholarship Program: Virginia High School Seniors Will Shadow Bankers for a Chance to Win College Scholarship Money

Jonesville, VA – On March 19, Virginia high school seniors will spend the day shadowing bankers at Powell Valley National Bank (PVNB, Bank) as part of Bank Day, a statewide effort sponsored by the Virginia Bankers Association (VBA) Education Foundation and the VBA Emerging Bank Leaders.  The purpose of the day is to expose students to the banking industry and provide an opportunity for the students to learn about banking, financial services and the vital role PVNB plays in its community.

The third Tuesday in March was declared Bank Day by the Virginia General Assembly in 1991 and Powell Valley National Bank is proud to host students for this important program.  From their experience, participating students will write an essay for the chance to win a scholarship. Six regional scholarships of $2,500 each will be awarded by the VBA, and from those six winners an overall statewide winner will be chosen. The statewide winner will receive an additional $5,000 scholarship – $7,500 in total. There will also be six honorable mention scholarships of $1,000 each. In all, twelve students statewide will receive scholarships totaling $26,000.

During their visit, the students will visit various bank departments, learn about the loan process, the importance of good credit, appropriate etiquette during a job interview, and how PVNB is involved in the community.

“Bank Day is one of the best short-term, hands-on experiences for students—the opportunity to go inside the bank vault, to watch customer/bank officer interaction, to learn about the many services that banks offer, and to start the networking that often leads to part-time and summer jobs, scholarships, and a start on a career path in the financial world,” said Bruce Whitehurst, president & CEO of the Virginia Bankers Association.

“Our Bank is committed to the communities we serve, and our youth is certainly no exception. Bank Day offers high school seniors a unique opportunity to experience community banking, and learn about the significant role that our community banks play in the economic development and support of our communities.  We are honored to partner with the VBA to offer this scholarship opportunity, and we are looking forward to hosting these students and introducing them to the world of community banking,” said Leton L. Harding, Jr, President, Chairman and CEO of Powell Valley National Bank.

Work With Us: Full-Time Teller Positions (Abingdon)

Powell Valley National Bank is looking to fill several full-time teller positions. The full-time teller position is responsible for providing a best in class customer experience while processing transactions and servicing existing and potential customers. The position is FULL-TIME and 40 hours per week. These positions will be filled for Powell Valley National Bank’s new full-service office in Abingdon, located at 244898 Lee Highway in Abingdon, VA.  New office is slated to open late Spring 2019.

If you are interested in this position, please submit your information via the form at the bottom of the post. If you are interested in the Full-Time Teller position at the PVNB Wise office, click here.

Position Title: Full-Time Teller
Supervised By: Head Teller
Reports To: Office Manager
Location: Abingdon
Employment Status: Full-Time

Qualifications: Minimum 3 years banking experience preferred.

Position Responsibilities

The essential functions include, but are not limited to, the following:

  • Provide excellent customer service
  • Perform basic customer and cash transactions
  • Balance cash each day
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA and AML policies and procedures
  • Identify risk and escalate concerns through proper channels
  • Develop and maintain knowledge of bank products and services
  • Ability to learn and adapt to changing digital channels
  • Other duties as assigned

If you are interested in this position, please complete and submit the form below. Additionally, download and complete the Abingdon Teller Application and submit it with the form or bring it by the office.

  • Name * Required
  • Accepted file types: pdf, doc, docx.
    Maximum file size - 50 mega bytes.
  • Accepted file types: pdf, doc, docx.
    Maximum file size - 50 mega bytes.
  • This field is for validation purposes and should be left unchanged.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Letters from Leton: Red Corduroy Pants

As we prepare for our Annual Shareholders Meeting on Friday and our first annual meeting without George, I’d like to share this story with you.

Back in December, George and Karen came by to enjoy Christmas lunch with the Jonesville staff. George was wearing red corduroy pants, and it was the last time I saw him.

He mentioned that he had owned the pants for over 30 years and that this was the first time he had been able to wear them!

In spite of what George knew was coming, he maintained his philosophy of “the glass is half full” and was having fun with himself and those around him.

A couple days ago, and each year on the 22nd of April, I put on an old CAT ball cap. The cap was my dad’s, and I do it in remembrance of him.

I think now I am going to go out and buy a pair of red corduroy pants, a couple sizes too small.

Each year on December 14th, I think I will try them on, and maybe one day they will fit me too and remind me of a gentleman I once knew and will always cherish.

 

“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman & CEO of PVNB, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes & intriguing insights that are applicable beyond the Bank, so we want to share them with you.

Powell Valley National Bank Proud to Sponsor Weber City Elementary School for Virginia Reads One Book

VAROB at Weber City Elementary

Weber City, VA — More than 60,000 public school students and their families from across Virginia will read the same book on the same schedule starting Friday, March 1. It’s all part of Virginia Reads One Book — a new reading program from Richmond-based Read to Them.  Powell Valley National Bank is a proud sponsor of this program at Weber City Elementary School, where more than 385 students and staff will participate.

“At kick-off events in each school, students will receive their own copies of Cleo Edison Oliver: Playground Millionaire to take home and read with their families,” says Read to Them Program Director Cathy Plageman. “Students will follow along as a mystery reader from the Washington Redskins, through a partnership with the Washington Redskins Charitable Foundation, reads the first chapter aloud on an exclusive video cast. For the next three weeks, students and their families read a chapter each night at home, coordinating with classroom and school-wide activities.”

Cleo Edison Oliver is a chapter book featuring a sassy, confident, independent, enterprising girl who is ready to take on the world. Cleo is an African-American elementary school girl who is focused on business, whether it’s selling avocados, homemade dogfood or concocting a money-making scheme to pull loose teeth. Her story takes place on the playground — and along the way she discovers basic financial principles. We expect the students will have a lot of fun reading about Cleo,” says Plageman. “In fact, we hope it may even inspire some students to become budding entrepreneurs themselves!”

“We are proud to again be a statewide sponsor of Virginia Reads One Book. The program not only boosts students’ reading abilities, but it shows them reading is fun in an atmosphere that strengthens family and community interactions,” says Bruce Whitehurst, president and CEO of the Virginia Bankers Association. “With the support of Powell Valley National Bank, the school receives a book for every student and complimentary staff copies, both family literacy and financial literacy activities, school assembly suggestions, teacher resources, and both family and community engagement tools. These resources turn a book into a community experience so everyone can enjoy and share the story.”

Leton Harding, CEO of Powell Valley National Bank, stated, “We are thrilled to be able to sponsor Virginia Reads One Book this year, which builds on other financial literacy efforts that we have going in our community, including the upcoming Bank Day program that invites high school seniors into our offices for the day for a glimpse into our industry, and Teach Children to Save Day, where our bankers have hosted students and visited schools to count pennies with kindergarten students.  We were drawn to this program by not only the financial literacy focus of the book, but also the idea of bringing families together.”

Other program sponsors include: Virginia Bankers Association Education Foundation, Washington Redskins Charitable Foundation, Virginia Council on Economic Education and Tackle Reading.

For the current list of participating schools in your area, please email cathy.plageman@readtothem.org.

About Read to Them

Read to Them is a Richmond based non-profit promoting family literacy. A growing body of research shows that children who are read to learn to read more easily and become better readers. Literacy skills provide the basis for a lifetime of learning and productivity. For more information visit www.readtothem.org.

About Virginia Bankers Association Education Foundation

The Virginia Bankers Association (VBA) formed the VBA Education Foundation in 2007 with funding from the majority of VBA member banks. The Foundation’s mission is to improve personal financial literacy and economic education in all public and private schools in the Commonwealth. The Foundation recognizes the importance of economic education and financial literacy in Virginia and supports the banking industry as a key participant in these areas. For more information, visit www.vabankers.org/vba-education-foundation.

About Powell Valley National Bank

Powell Valley National Bank (PVNB) is a locally owned community bank headquartered in Jonesville, VA with full service offices throughout the region. The Bank, established in 1888, is the oldest bank in far Southwest Virginia, the 6th oldest bank in Virginia and the 6th oldest bank operating in Tennessee.  PVNB offers a wide range of loan, deposit, and electronic banking and investment services.  For more information, visit www.powellvalleybank.com.

Letters From Leton: One Ringy Dingy

A number of years ago, Tammie and I had the opportunity to meet and spend some time with Lily Tomlin at a Barter Event. Very kind and warm lady.

Ms. Tomlin has played a lot of memorable characters over the years, including Ernestine the Operator (she did a take on Ernestine at the Barter event). Ernestine was a nosey and bawdy operator.

I thought about Ernestine and phone operators this week as I reviewed the results of a recent banking survey. I was most drawn to the customer service comments made by the participants about some other banks. Here are a few examples*:

  1. “The phone was answered by a machine, and we were told (by the phone system) there was a 4-minute wait to talk to a real person.”
  2. “We were transferred blindly and then there was no answer by the party we were transferred.”
  3. “One financial institution has their voicemail on all day.”
  4. “They did not know the answer to my question and had no one else available to answer.”
  5. “They weren’t sure about the answer to my question and said I’d have to come in to speak with someone in person to get more information.”

*Comments have been edited for clarity, length, and to protect the anonymity of the financial institution being referenced.

When I read these responses my jaw literally dropped! How can you do business this way as a Bank (especially a community bank)?

I compare those answers to our Bank policies and procedures:We have a real human answering the phone (within 3 rings) with a smile in their voice!

We train our staff on how to help customers (unlock online banking, give out balances, increase debit card limits, etc.) so customers don’t have to be transferred to someone else for an answer to many of their questions.

We provide staff with a list of folks who handle special areas, such as ACH or loans, so customers can quickly be put in touch with the appropriate person.

We train our staff on the proper way to transfer calls when needed so there is no confusion for the customer or staff.

Why do people keep banking with places that offer inferior services?

Because most folks do not know about a place that treats them better – PVNB!

– Leton

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“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.

Letters From Leton: What if We Worked for Tips?

Recently having spent the better part of 12 days at Duke with my wife’s mother, we ate out many evenings.

There was one restaurant that visited twice. We went twice because we had such great service and food the first time (emphasis on first time).

The second time we went, the service was not so good.

The next day I wondered, why the difference? Did the second person not realize that their efforts and service could have a direct impact on their personal finances?

This got me to thinking about our service at the Bank. What if everybody in the Bank, me, you, employees in our offices, employees at the OPS Center, worked for tips? How well would we get rewarded?

Now you are probably thinking – Bank employees don’t work for tips, so this is a moot point.

Is it really a moot point?

Doesn’t our service level have so much to do with keeping customers? Getting new customers? Growing and thriving or shrinking and having to sell out the Bank?

Maybe we do not get a tip every time we take a deposit, answer the phone, or give a customer their balance, but we do get the benefit of a long term relationship with our customers that rewards all of us.

A Tip – Great Service is a necessity in an industry where so many competitors offer many of the same products and services we do!

– Leton

____________________________________________________________________
“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.