Recently having spent the better part of 12 days at Duke with my wife’s mother, we ate out many evenings.

There was one restaurant that visited twice. We went twice because we had such great service and food the first time (emphasis on first time).

The second time we went, the service was not so good.

The next day I wondered, why the difference? Did the second person not realize that their efforts and service could have a direct impact on their personal finances?

This got me to thinking about our service at the Bank. What if everybody in the Bank, me, you, employees in our offices, employees at the OPS Center, worked for tips? How well would we get rewarded?

Now you are probably thinking – Bank employees don’t work for tips, so this is a moot point.

Is it really a moot point?

Doesn’t our service level have so much to do with keeping customers? Getting new customers? Growing and thriving or shrinking and having to sell out the Bank?

Maybe we do not get a tip every time we take a deposit, answer the phone, or give a customer their balance, but we do get the benefit of a long term relationship with our customers that rewards all of us.

A Tip – Great Service is a necessity in an industry where so many competitors offer many of the same products and services we do!

– Leton

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“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.