One of my favorite TV shows of all time is Hill Street Blues. The show was ahead of its time and portrayed a grittier version of police in the city. Many, many shows later followed this concept, but Hill Street Blues was the first.
Every show started with the policemen getting ready to go on duty by gathering with the Sergeant in a meeting room. The Sergeant reviewed what happened the night before and what would be needed in the streets for the day.
The Sergeant always ended with, “And let’s be careful out there!”
With the circling around of Omicron, we are all having to be careful again.
Social Distancing. Masking up when needed.
Asking that sick employees stay away from work (be it Covid, the Flu or another virus) to protect their fellow employees.
The good news is that banking has changed as we’ve faced this Covid challenge.
Relative few of our transactions with customers actually occur “physically” at the Bank anymore, so we are threatened less with transmissions internally while the financial needs of our customers are still met. Online Banking, Direct Deposit of Payroll, Debit Cards, Remote Deposit, etc. all support us as we support our customers in dealing with Covid.
But this change in the way folks do banking business does not mean our customers do not need us.
They need us now more than ever!
In fact, just this morning the Wise staff has fielded a number of calls from customers about transactions on their accounts (alerted by Notifi alerts) or debit card needs. A certain CEO asked Rachel to increase his wife’s debit card limit (reluctantly, I might add). A young fellow just walked into the office to pick up his newly printed debit card!
We will ride out this new Covid wave knowing that caring for one another, following CDC guidance and doing our best to support the needs of our customers will get us through this new challenge.
Stay safe, and be mindful to protect yourself and your fellow employees and customers until we get past this wave!
“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.