Letters From Leton: We Are A 24/7 Bank For Our Customers (Or Are We?)

How much time is in a day? Your phone, watch (if you still wear one), Fitbit all say 24 hours.

But we all know that a “day” is really 23 hours 56 minutes and 4.09 seconds don’t we?

I have always been fascinated by things like time and its creation of leap year. How is it that it comes about? And why don’t we notice the changes from month to month and year to year that create a full extra day every four years?

Perhaps like time, we Bankers are not as perceptive as we need to be about the change of time and of Banking which has been going on for years – and will keep changing.

In the past, customers worked around the Bank’s hours. We had things called “business days” that typically ended at 2:00 PM so we could run proof work (that we picked up by courier). After 2:00 PM – you were on the next business day. Not very customer friendly.

Today we work around our customers’ schedule (which happens to be all day). Fortunately, we can be a customer’s Bank all the time with Online Banking, Debit Cards, Mobile Banking, text alerts, cell phones, etc.

But we can only be their Bank 24 hours (more or less) a day – 7 days a week if we have taken steps to know our products, support our products, and make sure that our systems are always working.

So are you, are we, prepared to be a Customer’s Bank all of the time? Or just when it is convenient for you (us) to do so?

Being a Good Banker is a daily commitment to our customers and fellow employees. Even if the day is not really 24 hours.

– Leton

P.S. Each year, the Earth slows down (based on large earthquakes that year) about 25 microseconds, so in 4 million years, a day will really be a day (24 hours).

“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.