As I rounded the corner at the Hardees drive-up on Saturday, I noticed the busy young lady handling the window.
She looked very familiar.
The line was long but moving well.
The young lady had a determined and serious look on her face.
When I got to the window to pay, I finally recognized her – the daughter of one of our very own PVNB teammates!
As I started to pull away, I told her I was proud of her for working so hard.
At PVNB we take the same pride in what we do. We use our 5-5-5 Rule to remind us that opening a little earlier, closing a little later and communicating regularly with one another will make our customers happier and better served.
Folks will often complain about young folks not working – let’s not forget that many young folks do work hard and will be the backbone of our future!
“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.