The other day I swung by one of the gas stations I use on a regular basis. I went inside to get a few things, and the total came to $8.01. I handed the cashier a $10.00 bill.
The cashier handed me back two $1.00 bills and said, “I have a penny.”
Now, not having to pay that penny may not seem like a big deal. After all, what can you buy with a penny?
But the more I thought about the kindness of the gesture, the more it impacted me.
First, on a convenience level, it was nice that I didn’t have to deal with all of that change.
Then I also thought about the person who may have left a penny for the cashier to use. Then I considered how the cashier kept up with the penny so that they could pass it along.
This exchange reminded me that small gestures, like pennies, can have a big impact on people’s (customers, co-workers, friends, family, strangers) lives.
“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.