Letters From Leton: Paying Attention

How many times in your life has someone asked, “Are you Paying Attention?”

Maybe it was your Mom giving you instructions for the day or perhaps, that Teacher who caught you day dreaming on the first pretty day of spring.

We all have a tendency to let our minds wander – but paying attention (or not) is noticed by others.

For example, how about that time you ordered the spicy food (spicier than you thought), and the busy waiter or waitress does not notice that your tea or water glass is empty? Man, I wish they were paying extra attention!

How about that slow driver ahead of you who keeps swerving over into your lane? Not paying attention.

I thought about paying attention when I left my phone (not paying attention) in my car one day after getting back to the hotel from a meeting. I got back to my room and started taking things out of my pocket – arrgghhh – no phone!  Since the hotel parked my car for me, I knew I would have to get someone to go to my car, get my phone, and bring it back to me – all because I wasn’t paying attention.

So, I took off downstairs hoping that had not moved my car yet, but they had.  As I approached the bell man, he smiled and handed me my phone. He had paid attention that I had left my phone in my car.

I noticed other things about the hotel, too – How they saw that I did not have a bookmark for my book and left me one. How everyone called me by name (no name tags) as I moved through the building.

I know that I will stay at that hotel again because of their service.

 

Our customers get busy. They have jobs, family, and many other things to do. So, sometimes they may not pay attention to their money.

That is where we come in.

Because we care about our customers, we look out for them. In addition to paying interest, we pay attention – which can sometimes be even more valuable.

– Leton

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“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.