Graphic illustrating teamwork

Letters From Leton: The Little Things We (can) Do

One of my weekends this past month was rather simple. I began that Saturday working in the office (my rotation day) and had a customer visit. We caught up and I learned a lot about what was going on around town, especially with housing.

After we closed the office, I ran to Walmart to pick up a few things. As I was in line using my PVB card, a lady behind me stated that PVB was her bank and that she had to run to Wise to use a PVB ATM. I then shared that she could use the Walmart POS to get cash back at the register. When she asked if Walmart would charge a fee, the cashier and I answered “no” almost at the same time. She then expressed happiness for how much time and gas it would save her.

Then, on to pick up salad and pizza for a late lunch. During a previous visit, I was told the owner was not happy with their current bank and wanted to talk with us. On this visit, the store manager recognized me and shared that she had given my business card to the owner since the last visit. When she had to scramble to find a pen for me to sign the receipt, I texted the ladies at the Wise office and asked them to drop off a few PVB ink pens.

My final stop was at a local business to drop off a roll of dimes that was left in the drawer at the drive-up. I went in, handed the dimes to the owner, and told him we appreciated his business. He thanked me and shared that he’d never had a bank president do that before. I replied it was his money and I was happy to do it.

For some, the day may have seemed routine. No big loan requests or investment referrals came from it.  But to me, it was the perfect example of a community banker doing the most important thing – taking care of customers.

There are lots of little things we can do every day to help our customers and people – if we want to.

Stay Safe.
– Leton

“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.