Letters From Leton: Life Is Full Of Surprises

The weather said snow. And that is what it did. It snowed on April 9th

As we have lived many places and often traveled and interacted with folks, the “locals” often talk about the weather. “If you don’t like the weather, wait 30 minutes.”

I saw that in Tidewater where it would be dark and rainy on one side of the Hampton Roads tunnel and be blue and sunny on the other.

The mountain plateau that is Wise gives them all a run for their money, often being the confluence of the end of weather rising up the country from the Gulf of Mexico and coming down from Canada via the Midwest. 

In my mind, surprises make life interesting, if not challenging.

Just this week I learned that one of our major vendors is the largest processor of checks sent through our main software companion. 

Seems like everyone is a competitor, or wants to be, for banks.

To counter these surprises of competition, we unleash our own surprises – our people!

Well-trained, helpful, caring people who do what the others guys can do and more.

Last Saturday was my day to work as the officer at the Wise Office. I was working with Sharon (who really was working, unlike me).

Around five after twelve (per our 555 rule), I walked out to help Sharon lock up. Noon being our posted closing time.

To my surprise, there were three or four cars in line. I guess they had seen a car at our drive up and gave it a shot. 

Patiently, Sharon handled the customers, never once mentioning it was past closing time. She shut her window down at 12:20.

Each customer who came through thanked her for “staying open a little longer just for them”. Banking is a personal thing, don’t you know?

Others may tout technology. We do too.

In addition though, we have secret weapons. They are called Sharons, Debs, Ginas, Buffys, Kathys, Roys, Terris and around 80 more committed employees, officers and Board members.

Life is full of surprises. Pleasant surprises for our customers when they interact with us.

Stay safe.

– Leton


“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.