Letters From Leton: Customer Service Is Sweet!

We all take pride and satisfaction in taking care of customers.

Helping them buy a house? Big adrenaline rush!

Moving that large commercial checking account and loan? Let’s party!

But what about the little things?

How about resetting an online banking account or fixing a debit card issue at a person’s local office?

Or unlocking a fellow employee’s computer so they can get to work?

One Friday working in Wise, I noticed a few items behind the teller line. When I asked about the items I was told that they were a gift from a customer who was having a hard time finding a check that had posted against their account.

Just one check. Didn’t create an overdraft or anything bad – they just needed information on the one check.

Our staff helped out, found the item, and the customer was happy. We probably do things like this hundreds of times a week in our offices – just good, basic customer care and service.

It is always nice to be thanked for what you do. Sometimes it’s even nicer when it is a simple thing. Or thanks not just for “one check” but for months and years of plain old good customer service with a friendly smile in your voice.

Customer Service can be Sweet!!

– Leton

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“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.