Undoubtedly somewhere along the line a family member, young person, or friend has done something that made you proud of them. A question I have for you is did you take a moment to tell them that you were proud of them? It seems like we live in a world of criticism – a world where you need to be negative to be heard. I guess that is not the way I like to see things so every day, I try to pay attention to the good things that happen around me.
A few weeks ago, I was a proud Poppa – Well, a proud Bank CEO Poppa.
Was it because we closed a big loan? Nah.
A huge deposit relationship? Nah.
Was it a new product or service release? Nah.
No, I was proud because Madison, our new teller in Jonesville did her first instant issues Debit Card and helped a customer in a pinch. And I was there to witness it and tell her how proud I was of her for this important service delivered to the customer. The customer was happy and Madison was proud of her achievement – a first for her at the beginning of her journey as a banker. Do you let these special moments pass you by? Or do you stay in touch with your surroundings, customers, and fellow employees?
Great Job Madison! Welcome to Banking with a special purpose – being a PVNB employee.
“Letters From Leton” is a blog series comprised of the weekly updates that Leton Harding – President, Chairman, and CEO of Powell Valley National Bank, shares with the Bank’s team members. These newsletters are full of uplifting anecdotes and intriguing insights that are applicable beyond the Bank, so we want to share them with you.