Author: Leton Harding





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Letters From Leton: Customer Service Is Sweet!

We all take pride and satisfaction in taking care of customers. Helping them buy a house? Big adrenaline rush! Moving that large commercial checking account and loan? Let’s party! But what about the little things? How about resetting an online banking account or fixing a debit card issue at a person’s local office? Or unlocking… Read more »









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Letters From Leton: Proud Appalachian

I recently attended an event in Bristol of a regional group that has been working on a name that could be used to market the entire region (East TN, SWVA). The name “Tri-Cities” is basically limited to Bristol, Kingsport, and Johnson City, and there are many “Tri-Cities” around the country (for example, Tri-Cities in Virginia… Read more »